Equitana Melbourne

FREQUENTLY ASKED QUESTIONS

We've answered some of the most popular Q's for you

the three most asked questions!

EQUITANA will be held at the Melbourne Showgrounds, Ascot Vale from the 14th to 17th November, 2024!

Subject to availablity, tickets will be available at the gates. 

Please note, Super Tickets and Off The Track Saturday Tickets have already sold out. 

Ticket prices increase at the gate PLUS you get free PT with all tickets purchased online.  You can pre-purcahse your tickets HERE

Your tickets will be available to you via the email provided at the time of purchase. The email will be from Flicket. Please check both your inbox and junk/spam folders.

If you still can’t find your tickets, please email tickets@equineproductions.com.au and provide your full name and email address, used at the time of purchase.

Please located your tickets in advance and make sure you have them handy, for smooth entry into the venue. Onsite assistance will be available if necessary.

ticketing faqs

Child price tickets are available for General Admission tickets only and apply to children aged 5 – 14 years old as of the day of the event.

Children under 5 are free for ‘GA’ ticket types ONLY – not ‘Day’ or ‘Super Ticket’ ticket types.

All children aged two (2) years and over attending Evening Entertainment must hold a valid ‘Day’ or ‘Super Ticket’ ticket type and occupy a seat.

Children under 2 years must be seated on the ticket holder adults lap for the entire event. 

Please note prams/strollers/pushers are not permitted into the stand and must be left in a specific pram storage area.

We encourage you to buy as a group to make sure you are allocated seats next to your friends/family, unfortunately we cannot manually allocate seats next to existing seats as seats around that area may have already been sold.

To make sure you can sit with your group, make sure you purchase your tickets together in the one order. 

Separately ticketed events require an allocated seat and you must adhere to the seat number on your ticket. If the event is open for all ticket types (including General Admission) then seats are not allocated. 

Your tickets will be available to you via the email provided at the time of purchase. The email will be from Flicket. Please check both your inbox and junk/spam folders.

If you still can’t find your tickets, please email tickets@equineproductions.com.au and provide your full name and email address, used at the time of purchase.

Please located your tickets in advance and make sure you have them handy, for smooth entry into the venue. Onsite assistance will be available if necessary.

All ticket purchases are final and non-refundable, except as required by Australian consumer law

Companion Cards are accepted. Patrons holding a valid Companion Card are eligible for a complimentary Companion Card Ticket. Contact the office to arrange a ticket via eventservices@equineproductions.com.au or call +61 3 8698 2000.

Wheelchair Seating Space: A Wheelchair Seating Space is a location which is wheelchair accessible because the seat has been removed from that location to accommodate a wheelchair. A customer who purchases a Wheelchair Accessible seat will remain in their wheelchair for the duration of the event.

Companion Seat: A seat that is directly next to a Wheelchair Accessible space, that can be obtained as a Companion Card ticket, or sold as paid admission.

Yes. You can change the name on your ticket directly from you confirmation email. If you click on the access your tickets button, then go into view tickets, edit ticket.

Food vendors are supplied and arranged directly through the Melbourne Showgrounds.
Please note that there are a mix of vendors that accept cash and card OR card only.

general faqs

EQUITANA Melbourne is an event for all and aims to be an inclusive, accessible and enjoyable experience for everyone. 

Wheelchair Access

The EQUITANA Melbourne precinct is a wheelchair-friendly venue. There will be a limited number of wheelchairs available to hire for free on event days. We also have a viewing platform in the Grand Pavilion, specifically designed for patrons in wheelchairs.

Carers / Companion Cards

EQUITANA offers a pass for carers that can be organised directly through our ticketing agency. 

Yes, EQUITANA ticket holders do get free public transport on Metro zones 1 & 2 for the day of their valid ticket. Ticket holders must present their ticket (either E-Ticket or printed ticket) to any Metro staff when requested. Please visit the PTV website for a full timetable. 

Yes. Tickets are scanned when they enter and then should the ticket holder wish to exit, both the ticket and the holder’s hand will be stamped. Re-entry will only be permitted with both stamps. 

There will be plenty of parking near the venue. Event Parking will be $20 per day, available off Langs Road and a Shuttle Bus is a free service that will run from the car park to the gate. 

There are limited storage facilities on-site in the form of lockers for a small fee, but please be advised these are not designed for the likes of large suitcases. These can now be pre-booked here – https://kmacklockers.com.au/

On the final day of EQUITANA (Sunday), there will be a designated large suitcase storage area available.

Lockers are located in the underpass to Truck and Float between the Ariat Pavilion and Off The Track Pavilion.

The best spot for you will be inside the Ariat Pavilion in the bathrooms at the rear of the building

Underneath the grandstand near Titan Rail arena, close to Gate B

Lost and found is located at our Information Hub at the Pie in the Sky

Yes, limited wheelchairs will be available for hire.

event guide

Learn more about our event

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EQUITANA Melbourne is proudly organised by Equine Productions

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